Shipping & Returns

Production Time

Many Heech Jewellery pieces are individually made after an order is placed.

Unless a piece is identified as Ready to Ship, please allow approximately 4–8 weeks for production before shipment.

Bespoke designs, special sizing, engraving, gemstone sourcing, or more intricate pieces may require additional time. Any estimated completion date is provided in good faith but cannot be guaranteed.

Production begins once:

• Payment has been successfully received
• Ring size and product selections have been confirmed
• Customization details have been approved
• Any required gemstone or design approvals are complete

Ready-to-Ship Pieces

Pieces marked Ready to Ship are generally dispatched within 2–5 business days.

Processing times may be extended during holidays, collection launches, or periods of increased demand.

Order Changes

Please carefully review your ring size, metal, gemstone, engraving, shipping address, and other selections before placing your order.

To request a change, contact studio@heechjewellery.com as soon as possible.

Once production or gemstone sourcing has begun, changes may no longer be possible. Approved changes may require an additional payment and may extend the production timeline.

Domestic Shipping

Heech Jewellery ships from California.

Orders are securely packaged and sent with tracking and insurance. Signature confirmation may be required for higher-value shipments.

Available shipping services and charges are displayed during checkout.

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if a correction is required. Address changes may not be possible after an order has been processed for shipment.

International Shipping

International shipping is available to selected destinations.

Customers are responsible for any import duties, local taxes, customs charges, brokerage fees, or carrier charges imposed by the destination country unless otherwise stated during checkout.

Customs charges are separate from the purchase price and are not controlled by Heech Jewellery. Customs delays are also outside our control.

A shipment refused because of unpaid duties or taxes will not automatically qualify for a full refund. Any unrecoverable shipping, insurance, customs, return, or handling expenses may be deducted from an approved refund or credit where permitted.

Multiple-Item Orders

Orders containing several pieces will normally ship once all items are complete.

Separate shipment of an available item may be arranged upon request. Additional shipping and insurance costs may apply.

Delivery Issues

Please inspect your package promptly after delivery.

Contact us within 48 hours if:

• The package appears damaged or tampered with
• The wrong item was delivered
• An item is missing
• The jewelry appears damaged upon arrival

Please include your order number, clear photographs, and a description of the issue. Retain all packaging until the matter has been reviewed.

Lost or Delayed Shipments

Contact us promptly if tracking shows an unusual delay or if a package is marked as delivered but cannot be located.

Heech Jewellery will assist with the carrier investigation and insurance process where applicable. Replacement or reimbursement decisions may need to wait until the carrier has completed its investigation.

Made-to-Order Pieces

Made-to-order pieces are final sale and are not eligible for return or exchange due to a change of mind.

This includes jewelry created in a selected size, metal, finish, gemstone, chain length, or configuration.

Bespoke and Personalized Pieces

Bespoke, engraved, resized, personalized, altered, or specially sourced pieces are final sale.

This does not apply when an item arrives damaged, materially differs from the approved order, or contains a confirmed manufacturing defect.

Ready-to-Ship Returns

Eligible ready-to-ship pieces may be returned for store credit or exchanged once when Heech Jewellery is contacted within 7 calendar days of confirmed delivery.

To qualify, the piece must be:

• Unworn
• Undamaged
• Unaltered
• In its original condition
• Returned with its original packaging and documentation

Written return authorization must be received before shipping anything back.

Original shipping, insurance, duties, taxes, brokerage fees, payment-processing charges where non-refundable, and expedited delivery charges are not refundable.

Heech Jewellery reserves the right to decline a return if the piece shows wear, damage, alteration, missing documentation, or signs inconsistent with its condition at delivery.

Return Shipping

Do not send jewelry without first receiving return instructions.

Approved returns must be:

• Securely packaged
• Fully insured for their value
• Sent with tracking
• Sent with signature confirmation

The customer remains responsible for the return until it has been received and inspected by Heech Jewellery.

Do not write wording indicating jewelry or valuables on the outside of the package.

Cancellations

Cancellation requests must be submitted within 12 hours of purchase.

Cancellation is only possible if production, gemstone sourcing, customization, or other order-specific work has not begun.

Non-refundable payment-processing charges may be deducted from the returned amount where applicable.

After the cancellation period, made-to-order and bespoke purchases cannot generally be cancelled.

Repairs and Resizing

To request a repair or resizing assessment, contact studio@heechjewellery.com.

Please include:

• Your order number
• Your purchase date
• Clear photographs of the piece
• A description of the requested service

Not every ring can be resized. Designs with pavé settings, engraving, gemstones around the band, or unusual construction may have limited resizing options.

Fees and timelines will be provided after assessment. Repairs and resizing generally require approximately 4–8 weeks, depending on complexity and material availability.

Customers are responsible for approved service-shipping costs unless the issue is covered by warranty or applicable law.

One-Year Limited Warranty

Heech Jewellery provides a one-year limited warranty from the original purchase date covering confirmed manufacturing defects in materials or craftsmanship.

The warranty does not cover:

• Ordinary wear and aging
• Scratches, dents, or changes in surface finish
• Accidental damage, impact, pressure, or misuse
• Bent, damaged, or worn prongs
• Broken chains caused by pulling or force
• Chipped, cracked, scratched, abraded, or lost gemstones
• Improper cleaning, storage, or care
• Loss or theft
• Unauthorized repairs, polishing, resizing, or alterations

All warranty claims require inspection. Depending on the issue, Heech Jewellery may repair, replace, or otherwise correct a covered manufacturing defect.

Prices and Promotions

Prices may change because of gemstone availability, precious-metal prices, production costs, exchange rates, and other market conditions.

Heech Jewellery does not provide retroactive price adjustments.

Promotional codes, private offers, and discounts cannot be applied to previous orders or combined unless specifically stated.

Questions

For shipping, returns, repairs, or order assistance, contact: studio@heechjewellery.com